Yes, we require $75 to make a reservation. Your party rental reservation is not confirmed until the deposit has been received. If the deposit is not received within seven days, we will give you a courtesy call. You then have 24 hours to pay the deposit to remain on the schedule. After 24 hours, the rental is forfeited.

Our deposit return/forfeiture guidelines are as follows:

* If the customer cancels due to rain before the delivery is in route, a 100% refund is afforded to the renter.

* If the customer cancels due to rain while delivery is in route, a refund is not afforded to the customer; however, the deposit amount is applied toward the next rental within 1 calendar year.

* If the customer cancels after the delivery truck has arrived, no refund of the deposit is given.

* If the customer cancels after the inflatable is set up, two times the deposit amount is due to Shoreline Events & Rentals.

*If wind speeds reach 20 mph, Shoreline Events & Rentals will cancel set-up due to dangerous conditions. The deposit will be refunded or the renter can choose to apply it to a future date within one calendar year.

Please bear in mind that there are different circumstances behind every cancellation. We will always do our best to be fair to all of our customers. We are also mindful of the fact that we are in business to earn enough dollars to keep the lights on; thus, we will not refund deposits unless they meet the guidelines above.

Cancellation due to rain is quite tricky in our southern Alabama climate but we believe we have come up with the fairest possible rain cancellation policy. In our region, rain has a mind of its own. It can be pouring in one town, while full sunshine might be happening in a town only a couple of miles away. Because of this occurrence, it is the renter’s responsibility to cancel due to rain. We do not want to cancel a delivery by mistake. Upon the renter’s request to cancel, the deposit is not refunded yet and can be used to reserve another date.

No. We pride ourselves on offering the highest-quality, cleanest products. Food and beverages compromise cleanliness and are therefore not allowed. Toys in the inflatable may cause damage. Specifically, silly string is caustic to the surface of the inflatable and is prohibited.

You need at least a 20x20 area for most of our inflatables.

Please call early for the best availability. We cannot stress this enough. Many times, people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before the scheduled event. During the spring, summer, and fall months, we are remarkably busy and items book quickly. During the winter, the smaller, garage-sized bouncers are in high demand. A clever idea is to call us when you decide on the date of your event to determine availability. Then, contact your guests after your desired piece is reserved. By calling early, you are sure to obtain the item you want on the date you have scheduled.

Delivery, set-up and pick-up are free to most locations in Baldwin County. Please call for applicable delivery charges if the delivery location is farther than 35 miles from downtown Daphne. If delivery is charged for your area, it is a one-time fee, regardless of the number of units you have delivered that day.

All inflatables run off of a fan that operates continuously during rental. For safety, all inflatables need to be set up within 50 feet of electricity. Please keep this in mind when planning the layout for your event.

We do offer a discount for multiple pieces rented on the same day, same location, and same hours; please call for details. Due to insurance reasons, we are unable to offer free items to non-profit agencies. If your organization is a current customer of ours and would like information on large event fundraising, please call for info. We are always willing to work to try to provide the best value for your budget.

If you should change your mind about the inflatable that you have reserved, we will do our best to accommodate any changes (hours, items, etc.). However, we cannot guarantee availability. In the event that you decide to cancel your reservation, we will refund the deposit only if the cancellation has been received within five (5) days from when the reservation was taken. All other cancellations will result in the forfeiture of the deposit. Please remember that we are removing the item from availability when you reserve with us, so please be sure of your selection at the time that you place your reservation.

We always set it up prior to your rental time and take it down afterward so that you receive your full rental. Due to the delivery schedule on your day, you may receive extra time at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our driver sets up or how late he takes the unit down. Set-up and take-down are fully decided by the needs of our staff. Drivers do not have the authority to change rental times. All change requests must be made with our office prior to rental. 

The area for your inflatable set-up does not need to be perfectly level; however, a flat area is desired. Inflatables can never be set up on a hill.

For safety reasons, inflatables should always be set up on a grassy area. Rarely, a customer cannot fit the desired piece due to yard size. If we cannot fit the inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set-up is always a last option and only allowed upon the authorization of Shoreline Events & Rentals. Inflatables may never, under any circumstances, be set up on sand, dirt, wood chips, or gravel of any kind. Severe injury to patrons or damage to the inflatable could occur.